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emuso

Privacy Policy

This privacy policy refers to the way in which Musicincite Ltd (MI Ltd) protects it’s user’s data and maintains privacy. This policy covers all customer transactions carried out via the emuso.buzz website: https://emuso.buzz, as well as subsequent actions undertaken on that data by MI. Ltd.

MI Ltd is determined to ensure the privacy of its users and will never sell, give or forward it’s users personal information unless explicitly directed to do so by an appropriate legal Authority. Any personal data you may supply to MI Ltd. is transmitted to our site in an encrypted form where it is stored, again, in an encrypted form.

MI Ltd wishes to gather and retain only that user data that is necessary to provide the software and website functionality to Our users. We use Paddle payment services to handle our payments transaction processing and thereby avoid handling our customer’s sensitive financial data.

The website, https://emuso.buzz exists for the sale and distribution of emuso software and as a focus for emuso users to read and contribute to elements of the website. This software is designed to offer music educational services, in the form of a software application, referred to as ’emuso’. This website complies with UK National law and the European Union GDPR regulations.

VISITORS TO OUR WEBSITE

When someone visits emuso.buzz we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to discover the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

MusicIncite Ltd will not share your data with any third parties unless required to do so by appropriate legal authorities.

THE DATA WE GATHER ABOUT YOU

NEWSLETTER DISTRIBUTION

If you wish to receive our periodic electronic Newsletter, we will need your email address so we can notify you when it is ready for you to read. We will also ask for your first and last name so we can address you politely. You may unsubscribe from this service anytime by clicking the ‘Unsubscribe’ link at the bottom of the notification emails. Unsubscribing in this way will remove your information from our list of newsletter recipients and you will not receive newsletters in the future.

This is the only use we make of information that we gather in this way.

BUYING EMUSO – SETTING UP YOUR ACCOUNT

emuso.buzz website: During the buying process, users enter a small amount of necessary data on our emuso.buzz website prior to being switched across to our payment services partner, Paddle.

The information we gather about you to support your purchase of emuso is as follows:

Your first and last name.
Your phone number.
Your email address.
Which Country you live in.
Whether you used a promotional code and, if so, which that was.

We use your name to allow us to address you politely and to personalise delivery by email of your receipt, software key and download and installation instructions. Obviously, as we deliver these items via email, we need to record your email address. For legal reasons to do with verifying which EU country’s VAT regime your sale falls under, we need two separate ways to check which country you live in. We use your phone number and a selection you make from a list of countries as our two identifiers.   We often run various promotions on differing on-line or advertising platforms and we use different promotional codes to tell us which campaigns we run are succeeding.

Paddle will not share any of your financial data with us beyond that shown below which we receive at the conclusion of the transaction:

“amount”, The price paid for this emuso product
“name”, Your full name
“desc”, Description of the product sold
“tel”, Your phone number
“email”, Your email address
“country”, 2 character country code
“transId”, Paddle’s transaction id for this purchase
“transStatus”, ‘Y’ means payment authorised. ‘C’ canceled.
“transTime”, The time when the transaction occurred
“authAmount”, The amount authorised for payment
“cardType”, The card type used
“ipAddress” The IP address that sent the payment

By so doing we avoid having to hold and store any sensitive financial details. Please note that, by Law, we must keep these transaction details on file for a total period of six years for VAT tax audit purposes in the UK.

COMPLETING A USER PROFILE

As a company dedicated to music-teaching, MusicIncite Limited wants to ensure that its products are aimed squarely at the requirements of our users.  Therefore, we ask users to voluntarily complete a short profile questionnaire.  We will ask you to provide us with the following information so we can make sure that we are aligned with the aspirations and needs of our users. The data we gather about you for this purpose is:

What kind of musician you are:- select from: Student, Semi Pro, Teacher, Classroom Teacher.
Your age range:- choose the range which best fits.
Your Town/City.
The Instrument(s) that you play (or are learning to play).
The Music Genre(s) that you play.
Music Genre(s) that you would like to learn to play.
How did you hear about us?

By gathering this data, we can plan and prioritise emuso lesson developments to address the aims of our users. This data is intended to highlight which popular music genres we should develop lessons for, what level to pitch lessons at, and which instruments to focus on. By telling us where you are located, we can see whereabouts in the world our users are in number and make decisions about the effectiveness, by region, of our marketing efforts. This will help us to keep emuso™ delivering what our users need from us.

You can view, alter or delete this brief profile information at any time by logging in to emuso.buzz and navigating to the profile page. User profile information will be kept for as long as you decide. We will not delete, alter or amend your profile data and we recognise that you provide such data to us on a purely voluntary basis.

YOUR EMUSO ACCOUNT

Musicincite Ltd takes a proactive approach to user privacy and ensures that precautions are taken to protect the privacy of its users throughout their visiting experience. This includes the use of https: secure link from your browser to our emuso.buzz website and the encryption of all data within our database. If you suspect a data breach or need to contact us concerning your personal data, please contact us using the details below.

RELEVANT CONTACT DETAILS

Registered Address: MusicIncite Limited., 276 Ewell Road, Surbiton, Surrey, KT6 7AG.

Email: Support@musicincite.buzz