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Refund & Cancellation Policy

Cancellation Policy: 

MusicIncite acknowledges that all subscription fees are charged automatically on a recurring basis until the emuso customer cancels their channel subscription (month-to-month, semi-annual and/or annual plans). 

Cancellation of your subscription plan, no matter if you are on the monthly, semi-annual or annual, needs to be done prior to the renewal date.   Renewal date, will be the first date of purchase, which is after the 14-Day FREE Trial.  If you do not cancel before the renewal date, you will be charge in full, pending your subscription plan.   

To Cancel.   Please contact, Paddle, at Paddle.net.  You can engage with their chat function, to walk you through the process, or request a “live person,” via the chat function.  Please note that may require some additional time before a “live person” will contact you.   You will be asked a number of questions, via chat: phone number, email, and possible last 4 digits of credit/debit card you used on your account.  Or you can cancel via email at: help@paddle.com.  For cancellation via email please attach your receipt. 

Refund Policy: 

All emuso subscriptions include a 14-day FREE trial.   After 14 days, the chosen Subscription Plan is billed after the FREE Trial is over on a monthly, semi-annual or annual basis and is non-refundable; no refunds will be issued.    MusicIncite does not offer prorated refunds for cancelled subscription plans. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account.   In order to treat everyone equally, no exceptions will be made.    All subscriptions, both month-to-month, semi-annual and annual plans, are recurring and will automatically renewed after the end of each paid subscription period. 

Upgrade Procedure & Policy: 

If you wish to move off one Subscription plan to another.  For example, you tried the Monthly plan and wish to move over to the Annual Plan for cost savings.  The process is simple.  You will need to send an email to:  thomas.christel@musicincite.buzz, please explain what you would like to do in the email and provide verification of your purchase.  Which includes:  date of purchase, subscription plan, invoice number, and contact details.  We do not offer prorated refunds.  But if you do move from a Monthly Subscription to a Semi-Annual or Annual Subscription, we will subtract your current Monthly fee from the Semi-Annul or Annual total.   Then you will be subject to the processes and procedures of your new subscription plan as stated in the Terms & Conditions.   

Bugs Policy

If the software is faulty or a bug is found, then you should email us at support@musicincite.buzz giving the details of your purchase from your payment receipt, the transaction ID, date and time. Please also include as much descriptive detail as possible on the fault you are experiencing. It is particularly important that you identify your operating system and correct version number. Once we have been able to replicate and have assessed the problem, we will advise you when to expect a fix to be produced to address the issue.

Please be aware that you are subscribing to emuso at the Version 1.0 stage of development and while the software has undergone considerable beta testing and is stable, it is likely to have some minor improvements along the way.  If bugs are found, they should be reported to MI ltd via our email address at: support@musicincite.buzz. We will advise emuso-subscribers when releases will be made available with fixes for these bugs.

April 2018, MusicIncite, Ltd., 276 Ewell Road, Surbiton, Surrey, KT6 7AG. Company Number: 08651718.

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