MusicIncite acknowledges that all subscription fees are charged automatically on a recurring basis until the emuso customer cancels their channel subscription (month-to-month, semi-annual and/or annual plans).
Cancellation of your subscription plan, no matter if you are on the monthly, semi-annual or annual, needs to be done prior to the renewal date. Renewal date, will be the first date of purchase. So, you had your 30 day trail, then you select your subscription plan, process your payment, that processed date, is your renewal date. So, your renewal date is the plan your chose, following payment date, when your payment will be processed. If that date, let’s say is the 15th of the Month, and your on a Monthly Plan, your renewal date will be the 15th of each month after. If you do not cancel before the renewal date, you will be charged in full as per your subscription plan.
PLEASE NOTE! Paddle will contact you via email, 5 days prior and 2 days prior to renewal, to inform you of your renewal. They will be using the email address you signed up with on your subscription plan. You have the option to CANCEL through either of those two emails. You may need to check your spam folders for these emails.
To Cancel. Please contact, Paddle, at Paddle.net. You can engage with their chat function, to walk you through the process. Or you may request a “live person,” via the chat function. Please note that may require some additional time before a “live person” will contact you. You will be asked a number of questions, via chat: phone number, email, and possible last 4 digits of credit/debit card you used on your account. Or you can cancel via email at: firstname.lastname@example.org. For cancellation via email please attach your receipt. Thank you!