The emuso Support Center is designed to help answer additional questions you may have. We are always looking for ways to improve our efforts, so if you have a question that is not listed in our FAQs, chances are others have the same question. Please submit your question by forwarding it to us at email@example.com and we will try and get it added to the list with 48 hours. Thank you for your time and support!
The following are the system requirements for using emuso/Studio
64-bit Windows 10 PC (Windows 7 / 8.x do run, but not supported).
Minimum CPU: Intel Core i series or AMD Ryzen multi-core
Recommended CPU: 64-bit Intel or AMD multi-core processor (Intel i5 or faster recommended)
4 GB RAM (8 GB or more recommended)
2 GB free hard disk space
Display resolution: 1440 x 900 minimum. 1920 x 1080 recommended
Internet connection: Not required for using emuso Toolkit. Required for
emuso login to access lessons
on-demand help videos
What is emuso™?
Emuso is a set of tools and interactive content as a musician’s ultimate help system. The tools are built into the emuso software platform, along with a content player. It is designed for all musicians and teachers who want to elevate their musical talents and understanding of music through reference, practice, experimentation, and improvisation. Emuso focuses on four functional areas learning, practising, exploring and teaching.
How do I obtain a copy of emuso™?
While on the emuso website (https://emuso.buzz) click on the BUY button. It will walk you through the process.
You arrive on a screen that provides you a selection of Subscription plans, Monthly, Semi-Annual and Annual. Each with a 14-Day FREE Trial. You pick the plan that works best for you! Remember, if you also have a Discount Code, that code is only used on your first payment. That means, the 6 Month and Annual plans have the greatest costs savings!
Please ensure you look at the Buying process FAQ as well.
How old do I have to be to buy a copy online?
Minimum age to buy online is 16 years old, with a parent’s consent. If you are over 18, parent or guardian consent is not required.
You will select the proper Subscription Plan (Monthly, 6 Monthly or Annual) and this will put you on the BUY page. There you will provide your name, email, country and which version of emuso/Studio you would like (Windows or Mac).
You check you have seen the Terms & Conditions and then hit BUY. This takes you to our 3rd party provider PADDLE, for all your payment information. There is also a video, that walks you through it.
Can I trial emuso before I buy it?
Yes, with our Subscription Plans (Monthly, 6 Monthly & Annual) you get a 14-Day FREE Trial. Where you can “try & buy” emuso/Studio!
There is a lot of information and videos on the website explaining how emuso works and what it can be used for. The cost is relatively low. Purchase Now!
What does Version 1.0 mean?
Version 1.0 means that the platform is functionally complete and stable. We have moved out of our Beta trial and now offer the platform for commercial sale. Our Beta trial was conducted in both the US and UK, for over 12 months, to help identify bugs and improvements to the user interface. We still may bump into issues and we need to know about them asap, please provide your feedback on any bugs, problems, issues, or concerns. Please email us at: firstname.lastname@example.org
With our Subscription Plans, you will receive updates and support, along the way, as long as you are a current subscriber.
What payment methods are accepted?
We accept all major credit and debit cards, PayPal, Apple Pay and Wire Transfers (ACH, SEPA, BACS) through our online payment partner, Paddle. Go to BUY page.
How do I get started with emuso™?
We provide a number of sources to help you get started. Within emuso is a User Guide that includes emuso Basics, and Configure emuso. We also have a number of lessons provided on the platform, under Lessons, that can help both beginners and experienced musicians. A built-in help-system and functional videos are throughout the application to support your use of emuso. But if you have some specific questions that our FAQs or Help-System could not answer, please don’t hesitate to reach out to us at: email@example.com.
Once you have activated your emuso license, then you can register with emuso. You choose your emuso login password during registration, and must use the same email address you used during purchase. This password can then be used to log-in from emuso to get access to lessons, emusobooks, practice regimes, and to comment on the blog. You can also log-in with your email and password via https://emuso.buzz
How do I recommend more content or specific lessons?
If you have a specific need, practice regime, or lesson you would like to see in our content or lesson section, send your request to: firstname.lastname@example.org. Please be specific in your request regarding genre, instrument, and education level (Beginner/Intermediate/Advanced). We will try to find a solution and add it to our content creation schedule. The schedule will be posted on our site and sent out via our digital newsletter.
What is your Return Policy?
When you download emuso software to your machine, you acknowledge that you are aware you waive your rights to cancel the transaction. If the software is faulty, then you should email us at email@example.com. Provide the details of your purchase including your payment receipt, the transaction ID, date, and time. Please also include as much descriptive detail as possible on the fault you are experiencing. It is particularly important that you identify your operating system and correct version number. For more information, visit our Return Policy online.
What level of support do you provide?
Check out the Support page on our website. For technical support, check out the help function once you have logged into emuso. If you did not find an answer to your question, then please email us, at firstname.lastname@example.org for your technical questions. For marketing, channel, or partnership questions, please email us at email@example.com. Thank you!
How can I spread the word about emuso™?
We have a number of ways you can support emuso. First, on our website, you can leave a comment, photo, or video. We are also on Facebook at: (facebook/emusomusic) and Twitter: (@emusomusic). If you have a video, send it over and we will post it on our YouTube channel. Email to: firstname.lastname@example.org
How can I contact you?
There are a couple of ways to reach us. If it is a technical or software issue, please contact us at email@example.com. If it is a marketing, channel, or partnership opportunity, please contact us at firstname.lastname@example.org.
Want to become an emuso™ Champion?
There are a number of ways you can help spread the word about emuso™ to the world. You can join our social media channels: Facebook, Twitter, YouTube, Instagram, Google+, and LinkedIn. Re-post us on your favorite social media channels!
How to PROCESS a 100% FREE Discount Code?
If you have received a 100% Off Discount Code from MusicIncite or Music-for-All.org you are probally wondering how to apply it? This is a step by step process:
Click on the BUY button in the upper right hand corner of our site.
You will be on the Subscription Page, scroll down, and Click on any of the 14-Day FREE Trial Buttons
You will be taken to the BUY Page, to fill out your name, email, etc. There is a drop down menu that has you choice of (14-Day FREE Trial) Subscription Plans: (Monthly, Semi-Annual, Annual). Click on the menu and at the TOP of it, you should see – (one-off), Select it!
Then fill out the rest of the form and make sure to add your Discount Code! Choose your environment and check the “Terms & Conditions: box. Then Click the pink BUY bar, at the bottom of the page.
Our payment provider, Paddle will walk you through the process and you will see a zero cost to you!
How Does a Discount Code Apply to a Subscription Plan?
All 3 Subscription Plans can use the DISCOUNT CODE. The code is applied to your first payment process, after your 14-Day FREE Trial. For example, you have a 10% Discount Code, you apply to your Monthly Subscription, you get 10% off your first payment. So as you can imagine, you sign up for a Semi-Annual or Annual Subscription Plans, your cost savings would be greater!
14-Day FREE Trial, What Does That Mean to My Subscription Plan Choice?
Each of our Subscription Plans (Monthly, Semi-Annual, & Annual) provide the Subscriber a 14-Day FREE Trial, which means you can try emuso/Studio and CANCEL anytime within the 14-day period. At the end of the 14-Day Trial Period, the payment will be processed, that you submitted to gain access to your trial.
If you need to CANCEL link over to our Payment Provider – PADDLE.net Or email them at email@example.com
How to download, install, activate, and register emuso
IMPORTANT: Please ensure your email address used for buying emuso is correct, before you click the BUY button on the buy page (https://emuso.buzz/buy-emuso-studio/). Otherwise you will not receive the details required to download emuso from our distributor, and the buy process will seem to hang for awhile. If this happens, you will (not immediately) receive the license details from us, displayed via your browser. But you will need to email firstname.lastname@example.org to get the download link.
On successful purchase, you are emailed both from our distributor, Paddle.com, and from ourselves, MusicIncite.buzz (who make emuso), with your emuso license activation details. Paddle also provides a download link to the emuso installer (a .exe file). Emuso is around 270 MB. Some browsers may warn about this file, but Windows itself won’t, when executed to install emuso. This is because emuso has been digitally signed as Windows requires. The install process is quick.
After installing, on first launch of emuso, a license activation dialogue will appear where you enter the license activation key. You will need Internet access to activate the license. Once activated, the emuso toolkit can be used. If you want to access emuso content via emuso (lessons, emusobooks, practice regimes), you have to register, via the emuso application, where you choose a log-in password, and optionally provide us with some information about yourself. Once registered you can log-in either via the website, or via emuso, using your chosen password. This gives you access to emuso content. Doing so from the website will warn that the lesson’s emuso interactions (tests, tasks etc) are unavailable, but you can stil choose to view the content in your browser. Doing so from emuso brings you the full experience.
Here is a short video covering this overall process.
How to Upgrade from one Subscription Plan to Another?
Upgrade Procedure & Policy:
If you wish to move off one Subscription plan to another. For example, you tried the Monthly plan and wish to move over to the Annual Plan for cost savings. The process is simple. You will need to send an email to: email@example.com, please explain what you would like to do in the email and provide verification of your purchase. Which includes: date of purchase, subscription plan, invoice number, and contact details. We do not offer prorated refunds. But if you do move from a Monthly Subscription to a Semi-Annual or Annual Subscription, we will subtract your current Monthly fee from the Semi-Annual or Annual total. Then you will be subject to the processes and procedures of your new subscription plan as stated in the Terms & Conditions. Thank you!
How do I cancel my Subscription?
MusicIncite acknowledges that all subscription fees are charged automatically on a recurring basis until the emuso customer cancels their channel subscription (month-to-month, semi-annual and/or annual plans).
Cancellation of your subscription plan, no matter if you are on the monthly, semi-annual or annual, needs to be done prior to the renewal date. Renewal date, will be the first date of purchase. If you do not cancel before the renewal date, you will be charged in full as per your subscription plan.
PLEASE NOTE! Paddle will contact you via email, 5 days prior and 2 days prior to renewal, to inform you of your renewal. They will be using the email address you signed up with on your subscription plan. You have the option to CANCEL through either of those two emails. You may need to check your spam folders for these emails.
To Cancel. Please contact, Paddle, at Paddle.net. You can engage with their chat function, to walk you through the process. Or you may request a “live person,” via the chat function. Please note that may require some additional time before a “live person” will contact you. You will be asked a number of questions, via chat: phone number, email, and possible last 4 digits of credit/debit card you used on your account. Or you can cancel via email at: firstname.lastname@example.org. For cancellation via email please attach your receipt. Thank you!
What is your Refund Policy for Subscriptions?
All emuso subscriptions include a 14-day FREE trial. After 14 days, the chosen Subscription Plan is billed after the FREE Trial is over on a monthly, semi-annual or annual basis and is non-refundable; no refunds will be issued. MusicIncite does not offer prorated refunds for cancelled subscription plans. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made. All subscriptions, both month-to-month, semi-annual and annual plans, are recurring and will automatically renewed after the end of each paid subscription period. Please see FAQ on how to CANCEL your Subscription Plan. Thank you!
PLEASE NOTE! Paddle will contact you via email, 5 days prior and 2 days prior to renewal, to inform you of your renewal. They will be using the email address you signed up with on your subscription plan. You have the option to CANCEL through either of those two emails. You may need to check your spam folders for these emails. Thank you!
Interactive versus non-interactive lessons
Are all lessons free?
We’re really proud to provide free lessons to you, to cover many topics, and will continue doing so. Check back regularly to discover what’s new. If you sign up for our News letter, or bonus freebies, we can let you know by email as new content becomes available.
We also will be introducing reasonably priced premium content for you to deeply explore musical concepts, and build technique. Premium content is only available to emuso users, and can only be used via emuso technology.
Becoming an emuso users also gets you discounted access to Transcribe from www.seventhstring.com, an amazing tool for practicing sections of music at various tempos without changing pitch. It’s a wonderful companion to emuso.
Premium content will be a mix of
emusobooks (imagine the Guitar Grimoire becoming interactive)
Premium content will primarily be based around synchronised interactive multimedia and emuso’s virtual machine technology, for the most immersive experiences.
Where applicable, they will come with backing track(s) and tablature as well.
For example, you could be watching a lesson on video, and at times music is replicated within emuso, where it can be saved off (by pausing the video if it doesn’t autopause) and edited.
How do interactive lessons differ from non-interactive lessons?
All emuso lessons are designed to be interacted with.
Wherever you see the following icon:
Clicking on it will typically result in musical content being created on a virtual instrument, or tracks being brought into the Rhythm-X tool (music snippets, rhythm practice and so on). Often there will interactive tasks or tests to be carried out on “instrument” to reinforce the topic you are learning about. Any mistakes you make can be corrected by emuso, and you can see and hear the difference.
Additionally, some images (such as a chord shape) become interactive, replicating that chord on instrument in emuso.
Similarly, emuso supports synchronised multimedia, where content is created in emuso at various time points along the media timeline (such as at 10 seconds into the playback of mp3 (audio) or mp4 (video) content, or MIDI content. This is a very immersive experience.
If the lesson is viewed in a browser on any of your devices, none of these interactions are possible, and any clicks that would cause interactions are ignored.
We highly recommend viewing lessone from inside emuso, by logging in from emuso first.